FAQ

  • We accept all major credit and debit cards through secure online payments. We don’t accept cash and our cleaners cannot accept payments in person.

  • At Tidy Up, we provide all supplies and equipment needed to complete your clean. If you prefer, we use your product, please leave the product on your kitchen counter and communicate with the office about your preferences. Products must have a store-bought label with warnings and ingredients. We do not offer a discount to use customer-provided supplies.

  • The best thing you can do is minimize clutter prior to your cleaning. The more surfaces we can access the more value you will get out of your clean. If you are scheduled for the Signature Tidy Up, leave sheets out on the beds that you would like changed.

  • Of course! Please find a good spot for your pets so they’re safe and secure while we clean. As much as we love your furry family, please pick up any animal feces prior to your cleaning.

  • Please let us know two business days prior to your scheduled appointment and we will do our best to work you into another day/time. Last minute cancellations may incur a small fee according to the Tidy Up policies.

  • Only if you’d like to be present while your team of professional house cleaners provides your cleaning service. In fact, the majority of our customers are not at home while we clean. You can leave a spare key for us that we will keep in a lock box or provide a garage or door code.

  • Our cleaners are allowed to accept tips. While tipping is not expected it is always appreciated!

  • Tidy Up is fully licensed and insured. Any on the job injuries we covered by Tidy Up this way you have a solid peace of mind.

  • Our Tidy Up cleaners will take care of your house to the fullest extent possible. If anything is damaged during our clean please take pictures and communicate with our office so we can speedily take care of you.